BlackBerry KEY2 and Verizon Wireless

Carrier and Model

This is a very unique accomplishment. I’ve hoped for this moment for a very long time and now that it has happened I am very happy and pleased. The BlackBerry KEY2 (BBF100-2) is fully compatible with Verizon Wireless. I am referring to voice, text, and LTE data. Also HD voice (in fact, only HD voice because the phone has no CDMA capability).

Please note, I am NOT referring to the BlackBerry KEY2 LE. See screenshot to the left. I am referring to the original BlackBerry KEY2, retail cost $650 USD.

BlackBerry BBF100-2 specifications:

When this phone was launched in Q2 2018, it was advertised as specifically not compatible with Verizon Wireless. I tried this myself and indeed placing a VZW SIM card in the phone said “Invalid SIM” and nothing worked. Then in Q1 2019 due to other events I tried a VZW SIM card in the phone again and this time it identified as “Verizon Wireless LTE”. The correct phone number populated and incoming/outgoing phone calls worked flawlessly on HD voice. I was able to brows the Internet and conduct a speed test. I assume that VZW has allowed more LTE bands to communicate on their network, which falls in the compatibility of this device. GSM Arena lists the capability of the BBF100-2 as LTE bands 1, 2, 3, 4, 5, 7, 8, 12, 13, 14, 17, 20, 28, 29, 30, 38, 39, 40, 41, 66. I don’t know what VZW utilizes, but it must include some of these bands.

Unfortunately SMS (text messages) did not successfully test. I was able to send outgoing SMS messages but I could not receive incoming SMS messages. After many hours of troubleshooting, I finally received the definitive answer:

This device is not supported and will not be supported by the Verizon Wireless network. It is not compatible with our network.

VZW Tier 2 Support

I knew the solution was to add the SFO code 83856. This code provisions the network to accept a “CDMA-less device” and allow SMS messages to be received. VZW support could not add this SFO code to my account. I tried multiple times with multiple calls. Every one failed. I stumbled upon the solution randomly thinking about my issue. I borrowed a friends BlackBerry KEY2 LE (BBE100-5), put in my VZW SIM card, called VZW support, added SFO code 83856, then put my VZW SIM card back in my BlackBerry KEY2 (BBF100-2). As of that moment, all incoming SMS messages were successfully received from all tests on all networks.

Now that I posses the knowledge of how to get this phone to operate 100% on Verizon Wireless, it does not seem very difficult, yet it took me almost 3 weeks to become successful. You do have to find a donor BBE100-5 though. Best Buy will not allow you to use an in-store demo (I tried this). I am very frustrated that VZW told me the device is “not compatible” yet it obviously is compatible. I feel like I was lied to. I want to complain to Verizon Wireless management about this discrepancy.